Chat Analytics

Monitor support performance and customer engagement metrics

Performance Metrics

+12%

Total Messages

2,847

-8%

Avg Response Time

2.3 min

+3%

Resolution Rate

94%

+24%

Active Conversations

156

Message Activity by Hour

00:00
04:00
08:00
12:00
16:00
20:00
24:00

Top Questions

How do I create a survey?

342

18%

How do I export data?

298

16%

How do I add team members?

267

14%

What are the pricing tiers?

245

13%

How is my data secured?

198

11%

Do you offer API access?

156

8%

Can I schedule reports?

134

7%

What's the free trial period?

98

5%

Customer Satisfaction

CSAT Score
Customer Satisfaction Rating
4.7/5

Based on 1,247 ratings

Resolution Time
Average time to resolve
18 min

Down 12% from last week

First Response
Average first response time
2.3 min

Up 8% from last week

Agent Performance

Sarah Johnson

342 messages handled

Satisfaction

4.8/5

Avg Response

1.8 min

Michael Chen

298 messages handled

Satisfaction

4.6/5

Avg Response

2.1 min

Emily Rodriguez

267 messages handled

Satisfaction

4.7/5

Avg Response

2.4 min

James Wilson

245 messages handled

Satisfaction

4.5/5

Avg Response

2.9 min

Export Analytics

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